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    For Members who need to replace a prescription lost due to the fires:

    • Go to a local pharmacy in a safe area.
    • If you use a pharmacy in the same chain, the pharmacy should be able to refill your current prescription.
    • If you are unable to find a pharmacy in the same chain, you can use any network pharmacy. If the pharmacy is not in the same chain, the pharmacy can transfer and fill your prescription or contact your doctor for a new prescription. Note that this may take longer.
    • If you need specialty medications, contact AllianceRx Walgreens Prime formerly at 888-955-2695. They will ship to a local Walgreens retail pharmacy for you to pick up or to an address you specify.
    Contact Sutter Health Plus Member Service for assistance, at 855-315-5800. You or the pharmacy can also contact MedImpact at 844-282-5330 for questions.

    Pharmacy provided by MedImpact
    MedImpact manages the pharmacy benefits for Sutter Health Plus members, including retail, mail order and specialty prescriptions, claims processing, and medication prior authorization requests. MedImpact's network of participating pharmacies includes most major pharmacy retail chains and independent pharmacies.

    View the Sutter Health Plus FormularyOpens new window

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    Access Your Pharmacy Benefits

    Members can create an account on the MedImpact Member Portal that provides access to all the information about pharmacy benefits as well as a pharmacy locator, drug-pricing tool, mail order pharmacy information, and more.

    Visit the MedImpact custom portal for Sutter Health Plus membersOpens new window
    Download the Pharmacy Mail Order FormOpens new window

    An external link to MedImpact's custom website for Sutter Health Plus is provided above. If you require any assistance or have trouble accessing the information you need, please contact Sutter Health Plus Member Services at 855-315-5800.

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    Shopping for Pharmacy Benefits

    If you are comparing pharmacy benefits, Sutter Health Plus can help. View sample pharmacy benefits for some of our most popular plans including benefit highlights, drug-pricing tool, formulary, and pharmacy locator. View sample plans for small group, large group, and individuals and families and more. View sample plansOpens new window

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    Contact Us

    Member Services is available to answer your questions Monday – Friday, 8 a.m. to 7 p.m. 855-315-5800 or (TTY: 855-830-3500)