Sutter Health Plus Providers
Sutter Health Plus is excited to partner with you. We want to thank you for your commitment to personalized care, patient satisfaction and quality.
Provider PortalInformation you need at your fingertips. For your convenience, we offer a secure portal that gives our network providers access to eligibility and benefits, claims, forms, the provider manual, provider updates and more. Please have your tax identification (ID) number and national provider ID number available.
Commercial HMO Claims Submission
Providers must submit out-of-area emergency and urgent care claims for Sutter Health Plus HMO members to:
PO Box 160385
Sacramento, CA 95816
Sutter Health Plus includes the claims submission address for all other services on the back of the member’s identification card. Providers have 180 calendar days from the date of service to submit claims.
Sutter Health Plus acknowledges paper claims within 15 business days following receipt. The claims receipt date is the business day Sutter Health Plus first receives the claim. If we pay or deny a paper claim within 15 business days, the remittance advice serves as acknowledgment of claims receipt.
Providers may also obtain acknowledgment of claim receipt by calling Sutter Health Plus Member Services at (855) 315-5800, Monday through Friday, 8:00 am to 7:00 pm.
Sutter Health Plus Member Services is available Monday through Friday, 8:00 am to 7:00 pm at (855) 315-5800 or use our online contact us form.