Accessibility

Sutter Health Plus is committed to making this site accessible for all users. We are in the process of increasing the accessibility of our websites in compliance with Section 508 of the Rehabilitation Act, as amended.

If you have a problem viewing any material on this website, please contact our webmaster at sutterhealthplus@sutterhealth.org.

Please help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material, and your contact information.

Sutter Health Plus and its participating providers do not discriminate against members who have physical disabilities. The Americans with Disabilities Act of 1990 (ADA) requires that places of public accommodation, including hospitals and medical offices, provide auxiliary aids and services (for example, an interpreter for deaf members) to disabled members. Sutter Health Plus and Sutter Health’s compliance program helps to ensure patients with disabilities have full and equal access to the needed medical services.

Sutter Health is committed to making their facilities and medical services available to all. If you have questions, concerns or comments about access to Sutter Health facilities and services, please use the following contacts:

Issues Related to ADA Section 508 / Access with Assistive Technologies

Sutter Health Disability Compliance Program Manager
(916) 286-8419

Sutter Health Plus complies with applicable Federal and California civil rights laws and does not exclude people or otherwise discriminate against them because of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability.

Sutter Health Plus:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call Sutter Health Plus Member Services at (855) 315-5800, weekdays, 8:00 am – 7:00 pm.

If you believe that Sutter Health Plus has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability, you can file a grievance with Sutter Health Plus in person, by mail or fax or online at:

Sutter Health Plus
Attn: Appeals & Grievances
P.O. Box 160305
Sacramento, CA 95816

Telephone: (855) 315-5800
TTY: (855) 830-3500
Fax: (916) 736-5422
Toll-Free Fax: (855) 759-8755
Internet Address: sutterhealthplus.org, shplus.org/memberportal

If you need help filing a grievance, call Sutter Health Plus Member Services at (855) 315-5800, weekdays, 8:00 am – 7:00 pm.

The California Department of Managed Health Care is responsible for regulating healthcare service plans. If you have a grievance against Sutter Health Plus, you should first call Sutter Health Plus at (855) 315-5800 or TTY: (855) 830-3500, weekdays, 8:00 am – 7:00 pm and use the Sutter Health Plus grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you.

If you need help with a grievance involving an emergency, a grievance not satisfactorily resolved by Sutter Health Plus, or a grievance unresolved for more than 30 days, call the department for assistance. The department also has a toll-free telephone number, (888) 446-2219 and a TDD line, (877) 688-9891 for the hearing and speech impaired. The department’s Internet Web site dmhc.ca.gov has complaint forms online.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Telephone: (800) 368-1019
TDD: (800) 537-7697
Complaint Portal: ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint Forms: hhs.gov/ocr/office/file/index.html