Due to the impact of COVID-19, some provider offices may have had to adjust office hours or the in-person services they can provide at this time. Call the doctor or location before you go to make sure they are open. Many providers offer telehealth services, such as video or telephonic visits.
The Sutter Health Plus network is available to our members for all plans and products offered by Sutter Health Plus.
When you join Sutter Health Plus, you will choose a primary care physician (PCP). Your PCP provides most of your primary health care and coordinates care you may need from other providers. Your PCP will refer you as needed to providers for specialty care, X-ray, laboratory and other medical services. If you do not choose a PCP, we will assign one to you within a 15 mile radius from your residential address. When you choose your PCP, you are also selecting a medical group.
Many covered services, including visits to a specialist, require a referral or prior authorization from your medical group. Your PCP will make referrals to specialists within the same medical group. If you know you need specialty care and have a specific specialist in mind, check the directory to see what medical group the specialist is in. In certain situations, a specialist in the Sutter Health Plus network that is outside your medical group may also be available by referral. Make sure you choose your PCP within that medical group.
You can access emergency and urgent care when you need it from any facility, in or out of the Sutter Health Plus network, without a referral.
Please call Member Services weekdays, 8:00 am – 7:00 pm at (855) 315-5800 or contact us with any questions regarding the provider locator results.
View information on the Sutter Health Plus provider verification process.
If you would like to request a printed copy of the provider directory or report an inaccuracy in the data, please call Member Services weekdays, 8:00 am – 7:00 pm at (855) 315-5800, contact us or email SHPMemberServices@sutterhealth.org.
To request a printed copy of the provider directory by mail, please mail your request to:
Sutter Health Plus
Attn: Provider Directory Request
P.O. Box 160307
Sacramento, CA 95833
Please be advised, you do not need to be a Sutter Health Plus member to
request a provider directory or report an inaccuracy in the data.
PLEASE NOTE: Some hospitals and other providers do not provide one or more of the following services that may be covered under your plan contract and that you or your family member might need: family planning; contraceptive services, including emergency contraception; sterilization, including tubal ligation at the time of labor and delivery; infertility treatments; or abortion. You should obtain more information before you enroll. Call your prospective doctor, medical group, independent practice association or clinic, or call Member Services weekdays, 8:00 am – 7:00 pm at (855) 315-5800 to ensure that you can obtain the health care services that you need.