Sutter Health Plus Grievance Form
If you have concerns with Sutter Health Plus or a Sutter Health Plus provider, give us a chance to help. You have the right to submit a complaint or grievance at any time. A grievance is a written or oral expression of dissatisfaction. Grievances include, but are not limited to, quality of care concerns, requests for review of denied services, benefit coverage decisions, and cancellations, rescissions and nonrenewals of your healthcare coverage.
You have 180 calendar days from the date of the event that caused your dissatisfaction to submit a grievance.
Sutter Health Plus handles all member information in a confidential manner. We do not discriminate against any member who submits a grievance. Please fill out the Grievance Form or call the Sutter Health Plus Member Services Department at (855) 315-5800 or TTY (855) 830-3500 to file a grievance. Member Services is available 8:00 am to 7:00 pm, Monday through Friday. You can submit your completed Grievance Form by mail or fax. You can also request a grievance online (after logging into the member portal). Page two of the Grievance Form has contact information for mailing or faxing your grievance.