If you have concerns with Sutter Health Plus or a Sutter Health Plus provider, give us a chance to help. You have the right to submit a complaint or grievance at any time. A grievance is a written or oral expression of dissatisfaction. Grievances include, but are not limited to, quality of care concerns and requests for review of coverage decisions.
You have 180 calendar days from the date of the event that caused your dissatisfaction to submit a grievance.
Sutter Health Plus handles all member information in a confidential manner. We do not discriminate against any member who has submitted a grievance. Please fill out the Grievance Form or call the Sutter Health Plus Member Services Department weekdays, 8:00 am – 7:00 pm at (855) 315-5800 or TTY: (855) 830-3500, to file a grievance. You can submit your completed Grievance Form by mail, fax or online (after logging into the member portal). Page two of the Grievance Form has contact information for mailing or faxing your grievance.